BrainsMingle Help

Manage consultation requests and bookings

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Review incoming booking requests from clients, accept or decline them, and track the status of consultations you've booked with other experts — all from the Consultations page.

Before you get started

  • To receive client requests, you need at least one active consultation service. See Set up consultation services.
  • To book other experts, browse available consultants from the Discover tab on the Consultations page.

Review client requests

When a client books one of your consultation services, the request appears in your Client Requests tab. You can review the details and accept or decline each request.

  1. Click Consultations in the top navigation bar.
  2. Click the Client Requests tab.
The Consultations page showing the Discover tab with a search bar, All, Free, and Paid filter buttons, and six consultant cards displaying expert name, title, service description, price, duration, and a Book consultation button
The Discover tab with available consultation services from experts
The Client Requests tab showing the empty state with a No client requests yet message and an Offer Consultation button
The Client Requests tab before any requests are received

When clients book your services, their requests appear here with full details.

The Client Requests tab showing four request cards with Pending, Accepted, Pending, and Rejected statuses, each displaying client name, service title, price, duration, scheduled date and time, message from client, and action buttons
The Client Requests tab with requests in different statuses

  1. Each request card shows:

    • Client name and when the request was sent.
    • Service title, price, and duration.
    • Scheduled date and time in the client's selected timezone.
    • Message from client — an optional note the client included when booking.
    • Status — Pending until you take action.

Review a pending request

A new request arrives with Pending status. The card shows the client's name, service title, price, duration, scheduled date and time, and the client's message. Click Accept Request to confirm or Decline to turn it down.

A pending consultation request card showing the client name, service title, Free price badge, 45 min duration, scheduled date and time, message from client, Pending status badge, and Accept Request and Decline buttons
A pending request card with client details and action buttons

Accept a request

  1. On the request card you want to confirm, click Accept Request.
  2. In the Accept Request modal, review the client name, service title, date, and time.
  3. Under Your Response, type a message to the client. This message will be visible to the client.
  4. Click Accept Request.
The Accept Request modal showing the client name, service title, date and time, a Your Response text field with a confirmation message, and Cancel and Accept Request buttons
The Accept Request modal with a response message for the client

The request card updates to Accepted status. Your response appears below the client's original message, and two new buttons appear: Go to session page and Add to Calendar.

An accepted consultation request card showing Accepted status badge, client name, service title, price, duration, scheduled date and time, message from client, your response, and Go to session page and Add to Calendar buttons
An accepted request with your response and session actions

Decline a request

  1. On the request card you want to turn down, click Decline.
  2. In the Decline Request modal, review the client name, service title, date, and time.
  3. Under Your Response, type a message to the client. This message will be visible to the client.
  4. Click Decline Request.
The Decline Request modal showing the client name, service title, date and time, a Your Response text field with a decline message, and Cancel and Decline Request buttons
The Decline Request modal with a response message for the client

The request card updates to Rejected status. Your response appears below the client's original message.

A rejected consultation request card showing Rejected status badge, client name, service title, price, duration, scheduled date and time, message from client, and your decline response
A declined request with your response

After accepting or declining requests, the updated list reflects each request's current status.

Track your bookings

When you book a consultation with another expert, the request appears in your My Bookings tab so you can track its status. You cannot accept or decline from this tab — the expert responds from their side.

  1. Click Consultations in the top navigation bar.
  2. Click the My Bookings tab.
The My Bookings tab showing the empty state with a You haven't booked anything yet message and a Browse consultants button
The My Bookings tab before any bookings are sent

When you book consultations with experts, your requests appear here with full details.

The My Bookings tab showing four booking cards with Pending, Accepted, Accepted, and Rejected statuses, each displaying expert name, service title, price, duration, scheduled date and time, your message, and expert response where applicable
The My Bookings tab with bookings in different statuses

  1. Each booking card shows:

    • Expert name and when the request was sent.
    • Service title, price, and duration.
    • Scheduled date and time in your selected timezone.
    • Your message — the note you included when booking.
    • Status — Pending until the expert accepts or declines.

When an expert responds, the card updates automatically. Accepted bookings show the expert's response along with Go to session page and Add to Calendar buttons. Rejected bookings show the expert's response with no further actions.

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