Suite Admin Docs

Manage payments

Last updated

View all payments made on your platform and manage payout requests from hosts and experts. Search and filter transactions by event, organizer, participant, or payment type.

Open the Payments page

  1. Open the Admin Panel.
  2. Click Payments in the left sidebar.

The Platform Payments page displays two sections: All Payments and Payout Requests.

The Platform Payments page showing All Payments and Payout Requests sections in their empty state
The Platform Payments page before any transactions have been recorded

Payment summary

Four summary cards at the top of the page give you a real-time snapshot of platform finances:

  • Total Revenue — the combined value of all payments received, with the total number of payments.
  • Platform Fees — the portion retained by the platform, shown as a percentage of total revenue.
  • Pending Payouts — the total amount awaiting transfer to organizers, with the number of pending requests.
  • Organizer Earnings — the total amount earned by hosts and experts, shown as a percentage of total revenue.
Four summary cards showing Total Revenue with payment count, Platform Fees as a percentage of revenue, Pending Payouts with request count, and Organizer Earnings as a percentage of revenue
The payment summary cards displaying key financial metrics at a glance

View and search payments

The All Payments section lists every payment transaction on the platform.

Each payment record includes:

  • Type — whether the transaction is from an Event or a Consultation.
  • Event/Consultation — the name of the session.
  • Organizer — the host who created the session.
  • Participant — the attendee who made the payment.
  • Amount — the total amount paid.
  • Platform Fee — the fee retained by the platform.
  • Organizer Earnings — the amount the organizer receives after the platform fee.
  • Date — when the payment was made.
The All Payments table with a search bar and All Types filter, showing columns for Type, Event/Consultation, Organizer, Participant, Amount, Platform Fee, Organizer Earnings, and Date, with pagination for 36 payments
The All Payments table listing all transaction records

Search and filter payments

  1. Type an event name, organizer name, or participant name in the search field and click Search.
  2. Use the All Types dropdown to filter by payment type: Events Only or Consultations Only.
The All Types dropdown expanded showing All Types, Events Only, and Consultations Only filter options
Filter payments by type using the All Types dropdown

Manage payout requests

The Payout Requests section shows withdrawal requests submitted by hosts and experts who have earned revenue on the platform.

The Payout Requests table with an All Status filter dropdown, showing columns for Organizer, Amount, Status, Requested date, Processed date, and Actions, with approve and reject buttons visible on Pending requests
The Payout Requests table with status filters and approve/reject actions

Each payout request includes the organizer name, amount, current status, the date requested, and the date processed (if applicable).

Filter by status

Use the All Status dropdown to filter payout requests by their current status:

  • Pending — the request is awaiting admin review.
  • Approved — the request has been approved and is being processed.
  • Completed — the payout has been successfully transferred.
  • Rejected — the request was declined by an admin.
The All Status dropdown expanded showing Pending, Approved, Completed, and Rejected filter options
Filter payout requests by status

Approve or reject a request

  1. Find the payout request you want to review.
  2. Click the checkmark button to approve, or the X button to reject.

Related articles